Today, electric utilities typically outsource their demand response participation through demand response service providers such as NAPP. Demand response service providers install software and hardware that communicate with the customer's online energy management systems. In some cases, they also control the customer's electric power requirements as needed.

The Federal Energy Regulatory Commission (FERC) issued Order 719 to reduce market barriers for Demand Response in wholesale markets. There is a greater interest in utility program design that will support participation of Demand Response resources in wholesale markets.

NAPP helps utilities and grid operators meet the challenge of managing high demands for energy. NAPP's Demand Response programs are custom designed to help utilities meet peak demand and emergency conditions — thereby decreasing the need for high-priced peak power. NAPP helps utilities develop alternative strategies for assuring system reliability.

Functioning as an additional supply option, Demand Response creates hybrid programs that provide economic resources, wholesale grid resources, and utility distribution grid resources.

NAPP's Utility Based Demand Response Programs

• Unique to NAPP – proprietary agreement between NAPP and the utility
• Allows customer to choose # of called events and monthly commitment levels.
• Monthly payments whether or not event is called.
• Benefit of participation in a customer "pool" for call performance assessment.
• Fewer call events than some utility or other Aggregator programs.
• Customer must be ready to respond weekdays 11am-7pm (non-holidays) with minimum 2 hour notice.

NAPP's "Smart Response" Utility Based Demand Response Program – Southern California Edison

• Unique to NAPP – proprietary agreement between NAPP and Southern California Edison.
• Allows customer to choose # of called events and monthly commitment levels.
• Monthly payments whether or not event is called.
• Benefit of participation in a customer "pool" for call performance assessment.
• Fewer call events than some SCE or other Aggregator programs.
• Customer must be ready to respond weekdays 11am-7pm (non-holidays) with minimum 2 hour notice.

NAPP's Public Power Utility Based Demand Response Program – Southern California Public Power Authorities (SCPPA)

• Unique to NAPP – proprietary agreement between NAPP and SCPPA
• Phase 1 – consulting to develop Demand Response program construct, market potential and value.
• Phase 2 – turn key implementation of Demand Response program offered to all SCPPA public utility members.